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Q: Do you offer online shopping?

A:  Yes we offer online shopping, however it is not automated. Simply send us an email letting us know what products you are interested in, and we would be happy to send you pictures and prices of what we have in stock. If you are interested in purchasing goods, we will be happy to ship them to you.


Q: I can't find the item I am looking for on your shelves, what should I do?

A:  Speak with a staff member who will be able to tell you if we have the item in stock. If we do not have it at the location you are at, we can check another store and have it shipped to the location of your choice. If other stores do not have the item in stock, we may be able to order it for you (depending on the item).


Q: What is your return policy?

A:  General merchandise has 30 days for exchange or store credit. Merchandise must be in original packaging, unused and unwashed. Original receipt (proof of purchase) must accompany the return. All returns must be taken to the cash area before shopping. Final sale items can not be returned for any reason.


Q: What items are final sale?

A:  Foam, pillowforms, memory foam pillows, clearance clothing, fabrics, lace, trims, stuffing, patterns, knitting needles, knitting publications, groceries, undergarments, swimsuits, craft items, paper punches, bridal accessories, and items sold as is.


Q: How long do I have to return yarn?

A:  60 days with proof of purchase for a credit note to use at any of our ten factory outlet locations.


Q: Am I allowed to return fabric? 

A:  Fabric is a final sale item, however if it is defective we will gladly exchange it with proof of purchase and all pricing tags. Fabric that is sold as is remains final sale.


Q: Can coupons be used with sale items or specials?

A: No, coupons can not be used with any other discounts, specials or sales.


Q: How do I find out about your specials?

A: Visit our Flyer page on our website. You can also check your local newspaper for our ads and your flyer bundle for our flyer. We also update our Facebook page with the latest deals and special sales. 


Q: If I have a problem in your store, what do I do?

A:  Ask to speak to the supervisor or manager of the store. If the problem is not resolved, please contact our head office at lensmill@lensmill.com.

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